HeatTek Career Opportunities

Role Overview

Under the direction of the Director of Engineering, the Senior Project Manager is responsible for managing complex and/or high-risk projects, from the receipt of the customer’s purchase order through the design, build, testing, installation, and start-up of the equipment, providing better communication of the project schedule to all customers (internal and external), providing better control of project costs, and providing better management of project scope creep.   

Essential Duties and Responsibilities

• Know and understand all aspects of new projects secured by the sales department including scope of work, project responsibilities, estimated costs, and desired customer schedule.
• Attend all project kick-off meetings between the sales department and other department stakeholders.
• Create and maintain a complete schedule, using Microsoft Project of similar software, with all major milestones identified to manage the project to meet the equipment ship date defined by engineering and manufacturing following the project kick-off meeting.    
• Manage all open issues and facilitate the receipt of answers and clarifications to all open questions as well as the receipt of any missing or pertinent information required to keep the project on schedule. 
• Identify “scope creep” and facilitate meetings with all stakeholders to resolve and communicate.
• Attend all production meetings to communicate project status ensuring it compares to the schedule.
• In collaboration with the sales department, continually communicate project status as it compares to the schedule. 
• Schedule and attend all design review meetings with project internal and external customers, communicating all action items generated from the meeting and following up on action item deadlines to maintain the project schedule.
• Plan, coordinate, and submit all project documentation, prepared by other departments, as required to meet customer contract and specification obligations.  Some preparation of documentation may be required as well for this position.
• Coordinate and schedule all project meetings between department stakeholders as the project moves through the various departments to completion.
• Coordinate and schedule all outside subcontract vendor services required to meet project schedule.  
• Coordinate the quality assurance testing plan required to meet or exceed customer factory acceptance testing (FAT) requirements including facilitating shipment of customer product required for the testing.
• Verify that all punch list items are completed and documented prior to equipment shipping to the customer.
• If necessary, plan and coordinate the shipping of equipment assemblies and components to satisfy any known field installation plan.
• In collaboration with the customer, plan and coordinate all internal/external installation resources and equipment required to satisfy any known field installation plan.
• Working with the Service Manager and Director of Engineering, coordinate service technician and controls engineering programmer resources required for the debug and start-up of the equipment after installation.
• Communicate all billing milestones with accounting department.
• Live, breathe, and promote the Company’s Core Values.

Essential Job Requirements

• Driving & Travel Requirements: Must maintain a valid state driver’s license, have access to reliable transportation and carry the state minimum required auto insurance. Must be able to travel occasionally to customer sites to coordinate equipment installations of equipment. Travel is estimated at 10-20% annually. Must maintain an up-to-date passport.
• Customer Service and Communication: Must maintain confidentiality and use discretion with business information. Must maintain an approachable demeaner at all times. Focus on clear, concise communication with customers, vendors, and peers.  Professional, positive, and timely communication, both verbally and in writing is crucial to this role.
• Analytical Aptitude: The ability to read, analyze and interpret complex documents such as customer and industry specifications, professional codes, standards and engineering drawings, policy manuals, safety rules and regulations, operating and maintenance instructions and procedure manuals. 
• Focus and Direction: Accepting of interruptions and able to refocus and stay on task. Must be able to take direction as well as instill a proactive, self-directed approach to ensure daily requirements are fulfilled and projects are completed in an efficient and timely manner. Must be able to handle multiple tasks at the same time, know how to prioritize in order of importance and meet overlapping deadlines without substituting quality or accuracy.
• Technology: Proficient with basic software and smartphone technology including email, internet, and calendaring applications and able to functionally use emerging technologies to support business needs. Proficient with MS Office applications such as Word and have advanced knowledge of Excel. Proficient with Microsoft Project or other similar project scheduling software.
• Hours and Work Environment:  Individual must meet or exceed job requirements and company expectations.  Must be able to work a minimum of 40 hours per week and maintain a flexible work schedule working in the office and at customer locations, as necessary.  Able to work additional hours as required to meet deadlines.

Required Skills and Qualifications

• Basic understanding of the design and manufacturing of industrial equipment.
• Ability to read and understand blueprints, installation manuals, routings, and other manufacturing instructions.
• Ability to calculate figures and amounts such as dimensions, tolerances, proportions, and percentages. Ability to apply concepts of basic algebra and geometry. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to independently resolve issues/problems with good judgment.
• Ability to assess situations to determine the importance, urgency and risks and make clear, timely decisions that are in the best interest of the department and the organization. Possess the ability to see an issue or situation from different points of view.
• Ability to listen attentively, ask questions ensuring clear expectations, follow directions and provide prompt continuous follow-up.
• Deliver pleasant, timely and responsive interactions with customers (internal and external).
• Ability to build relationships, good rapport and instill confidence. Strong interpersonal skills and the ability to communicate effectively with many personality types and adapt to varying environments, tasks, people and change in general.
• Highly motivated with a strong work ethic and the ability to prioritize and accomplish tasks with minimal supervision.
• Punctual, highly organized, self-motivated, self-directed, confident self-starter willing to accept responsibility for results. Must be committed to excellence, accuracy in work and attention to details. Sets high goals and standards for self and others.

Education and Experience

• Post secondary degree, PMP certification or relevant industry experience.
• 5-7 years managing or coordinating projects in an industrial manufacturing setting.

Role Overview

Under the direction of some level of supervision by upper-level engineers, the Experienced Project Engineer designs all aspects of all thermal systems and process equipment meeting safety standards, project deadlines and project cost constraints to meet or exceed our customer’s needs.

Essential Duties and Responsibilities

• Review, interpret and document customer specifications, sales agreements, test data and other project related information prior to the “kick-off” meeting with the project team.
• Attend “kick-off” meeting with the project team to discuss project requirements highlighting critical design features, high risk areas, and/or areas of concern.  Generate list of questions and/or missing information required to complete the design and manufacturing of the equipment.
• Attend “progress” meetings, including “kick-off” meeting, with manufacturing personnel prior to the start of assembly and “post job review” meeting with the project team after commissioning of the equipment.
• Responsible for information flow on projects, not necessarily performing all related tasks but delegating those tasks and ensuring completion of tasks.
• Manage the gathering of missing information from customer, vendors, etc., and document responses.
• Provide all aspects of the equipment design including necessary calculations, advance orders of long lead components, customer approval drawings, shop detail drawings for manufacturing using sound practical engineering principles and safety standards, while meeting project deadlines, estimated engineering hours and estimated equipment cost constraints. Review of complex tasks may be provided by upper level engineers.
• Based on skill set, may assign design tasks and oversee lower level engineers.
• Provide direction to and assist in training of lower level engineering hires as instructed.
• If required, travel to jobsite independently or with lower level engineers to measure and inspect installation location and/or existing equipment to be retrofit.
• Develop working relationships with manufacturing department to address and resolve issues to produce the highest quality products at the lowest possible cost.
• Act as technical resource for Sales, Applications, Manufacturing, Quality Assurance and Field Service assisting in addressing and resolving questions and problems. 
• Participate on cross-functional teams to address and resolve manufacturing, design and quality issues and ensure the continuous, on-going improvement of processes and methods.
• Review build progress of projects in manufacturing to ensure equipment is assembled in accordance with the engineered design intent and to check for assembly accuracy.
• Provide special equipment testing requirements to Quality Assurance in a clear and concise format.
• Review all test data with Quality Assurance to ensure equipment performs properly and to design and customer requirements.
• Compile input from upper level engineers, Sales, Manufacturing, and vendors and use this information to work with lower level engineers to write and maintain engineering design standards. This includes standard engineering drawings, standard engineering calculations and standard engineering practices for oven design and vendor design data.
• Review designs of lower level engineers to ensure design meets or exceeds customer needs while staying consistent with Company’s engineering standard practices.
• May participate in the interviewing process for all potential new hires and provide input in making final candidate selections. 
• May assist in the annual coaching process for lower-level engineers to help manage their training and development. Ensure employees are performing up to their maximum potential and that goals are set appropriately for individual success.  
• May assist upper-level engineers in determining engineering resource requirements to maintain budgeted business levels.
• Keep informed of new parts or methods to improve products or product designs.
• Remain technically competent, keep current in new developments within the industry and suggest ideas for new products.
• Responsible for facility cleanliness and maintain departmental housekeeping standards.
• Follow, comply, and enforce all safety and work-related rules, regulations and policies. Make recommendations regarding safe working methods.
• Promptly respond to inquiries to support individual, team and company success.
• Provide back-up for other positions in the department as assigned. Perform various duties as requested by management.

Essential Job Requirements

• Physical Requirements: Must be capable of long durations of sitting or standing while working. Ability to see colors is recommended but not required.
• Driving & Travel Requirements: Must maintain a valid state driver’s license, have access to reliable transportation and carry the state minimum required auto insurance. Must be able to travel occasionally. Willing to travel for sales technical support and trade shows. Must maintain an up-to-date passport.
• Customer Service and Communication: Must maintain confidentiality and use discretion with business and employee information. Must maintain an approachable demeaner at all times. Focus on clear, concise communication to clients, vendors, and peers.  Professional, positive, and timely communication, both verbally and in writing is crucial to this role.
• Focus and Direction: Accepting of interruptions and able to refocus and stay on task. Must be able to take direction as well as instill a proactive, self-directed approach to ensure daily requirements are fulfilled and projects are completed in an efficient and timely manner. Must be able to handle multiple tasks at the same time, know how to prioritize in order of importance and meet overlapping deadlines without substituting quality or accuracy.
• Analytical Aptitude: The ability to read, analyze and interpret complex documents such as customer and industry specifications, professional codes and standards, engineering drawings, policy manuals, safety rules and regulations, operating and maintenance instructions and procedure manuals. Ability to effectively add notes and other pertinent information on drawings for customer approvals and manufacturing. 
• Technology: Proficient with basic software and smartphone technology including email, internet, and calendaring applications and able to functionally use emerging technologies to support business needs. Proficient with MS Office applications such as Word and have advanced knowledge of Excel. Proficient with Solidworks 3D modeling plus a base familiarity with DraftSight 2D. 
• Hours and Work Environment: Individual must meet or exceed job requirements and company expectations. Must be able to work a minimum of 40 hours per week. Occasionally may work a flexible work schedule based on customer needs. Able to work additional hours as required to meet deadlines. 

Required Skills and Qualifications

• Ability to mentor, coach, train and develop staff members with patience and understanding, providing clear and concise direction to assure successful learning and growth.
• Ability to calculate figures and amounts such as dimensions, tolerances, proportions, and percentages. Ability to apply concepts of basic algebra and geometry. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to provide direction and delegate effectively.
• Ability to independently resolve issues/problems with good judgment.
• Ability to assess situations to determine the importance, urgency and risks and make clear, timely decisions that are in the best interest of the department and the organization. Possess the ability to see an issue or situation from different points of view.
• Ability to listen attentively, ask questions ensuring clear expectations, follow directions and provide prompt continuous follow-up.
• Ability to build relationships, good rapport and instill confidence. Strong interpersonal skills and the ability to communicate effectively with many personality types and adapt to varying environments, tasks, people and change in general.
• Highly motivated with a strong work ethic and the ability to prioritize and accomplish tasks with minimal supervision.
• Punctual, highly organized, self-motivated, self-directed, confident self-starter willing to accept responsibility for results. Must be committed to excellence, accuracy in work and attention to details. Sets high goals and standards for self and others.    

Education and Experience

• Bachelor’s degree in Engineering and 3-5 years of related experience or 5-7 years of progressively responsible related experience or a combination of education and experience.

Role Overview

Reporting to the Aftermarket Division Manager, the Field Service Technician is responsible for inspecting and servicing the company’s and other manufacturer’s equipment assuring quality product performance.  Address and resolve questions and issues regarding products of various types with guidance, as necessary. 

Essential Duties and Responsibilities

• Demonstrate proficiencies and meet requirements of an entry level electrician and have a high level of mechanical aptitude. 

Entry level electrician: 3 phase wiring, control wiring, understanding of: limit switches, pressure and flow sensors and transducers, proximity switches, level sensors, trouble-shooting of single and 3 phase wiring, set-up of temperature controller, set-up of variable frequency drives, use basic volt/amp/ohm meters.

High level of mechanical aptitude: able to read and understand blueprints and schematics, basic of alignment of conveyor shafts, basic of bearing installation, alignment and lubrication, tensioning and aligning v-belt and chain drives, know how to use: basic power and hand tools.

• Responsible for installing, inspecting and starting-up company manufactured equipment at customer sites according to specifications and drawings.
• Responsible for servicing all company products at customer sites; testing, troubleshooting, and adjusting as needed.
• Use various gauges, meters, and electrical testing equipment to check specifications.
• Communicate with appropriate company employees regarding product issues to facilitate problem resolution.
• Complete detailed service reports and all required records and documentation for customers and for the company.
• Remain technically competent and keep current in new developments within the industry.
• Make recommendations regarding safe working methods.
• Follow all clean-up and housekeeping procedures.
• Follow and comply with all safety standards and sanitation regulations.
• Follow all work related rules, regulations and policies.
• Promptly respond to inquiries to support individual, team and company success.
• Continuous participation and engagement in process improvement strategies.
• Provide back-up for other positions in the department as assigned.
• Perform various duties as requested by management.

Essential Job Requirements

• Working Conditions: Regularly working near moving mechanical parts.  Occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, risk of electric shock and vibration. Noise level in certain work environments can be loud at times.  Must know how to use and wear required provided personal protective equipment (PPE) depending on environment and working conditions.
• Physical Requirements: Frequently required to stand, walk, use hands to finger, handle or touch objects, tools, or controls, reach above shoulders, climb, or balance, and stoop, kneel or crouch and occasionally required to sit.  Must frequently lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Ability to operate a variety of small hand and power tools, the ability to operate electronic testing equipment.
• Driving & Travel Requirements: Must maintain a valid state driver’s license, have access to reliable transportation and carry the state minimum required auto insurance.  Must be able to drive company vehicles and transport materials as required. Required to travel the majority of time which may include international travel. Must maintain an up-to-date passport.
• Customer Service and Communication: Must maintain confidentiality and use discretion with business information. Must maintain an approachable demeaner at all times.  Focus on clear, concise communication to clients, vendors, and peers.  Professional, positive, and timely communication, both verbally and in writing is crucial to this role.
• Focus and Direction: Accepting of interruptions and able to re-focus and stay on task. Must be able to take direction as well as instill a proactive, self-directed approach to ensure daily requirements are fulfilled. Must be able to handle multiple tasks at the same time and know how to prioritize in order of importance.

• Analytical Aptitude:  The ability to read, analyze and interpret complex documents such as blueprints, schematics, customer specifications, warranties, company standards, operating maintenance instructions, routings, work orders, engineering specifications and safety regulations. 

• Technology: Proficient with basic software and smartphone technology including email, internet, and calendaring applications and able to functionally use emerging technologies to support business needs.  Understanding of controllers and drives including programming these devices and working with PLC and HMI’s. 
• Hours and Work Environment: Individual must meet or exceed job requirements and company expectations.  Must be able to work a minimum of 40 hours per week with the ability to work overtime as necessary.  Must maintain a flexible work schedule with possible varying shifts including nights and weekends. 

Required Skills and Qualifications

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Must have the ability to read, analyze and interpret documents such as project and customer specifications, professional codes and standards and engineering drawings.
• Solid understanding of industrial controls and electrical schematics.

• Ability to assess situations to determine the importance, urgency and risks and make clear, timely decisions that are in the best interest of the department and the organization. Possess the ability to see an issue or situation from different points of view.
• Ability to listen attentively, ask questions ensuring clear expectations, follow directions and provide prompt continuous follow-up.
• Deliver pleasant, timely and responsive interactions with customers (internal and external).
• Highly motivated with a strong work ethic and the ability to prioritize and accomplish tasks with minimal supervision.
• Ability to build relationships, good rapport and instill confidence.  Strong interpersonal skills and the ability to communicate effectively with many personality types and adapt to varying environments, tasks, people and change in general.

• Punctual, highly organized, self-motivated, self-directed, confident self-starter willing to accept responsibility for results.  Must be committed to excellence, accuracy in work and attention to details. Sets high goals and standards for self and others.

Education and Experience

3+ years field experience, minimum 2 year technical degree at an accredited institution, or a combination of both education and experience. 

Role Overview

While under the direction of the Mechanical Team Lead, the Mechanical Assembler/Welder performs a wide variety of manufacturing operations to assist in the construction of industrial ovens. 

Essential Duties and Responsibilities

• Work from drawings, blueprints and verbal instructions.
• Follow proven build practices and leading others to promote quality standards.
• Collaborate and share ideas with other departments to meet customer needs and ensure on-time delivery.
• Promptly respond to inquiries to support individual, team and company success.
• Continued development of technical skills to keep current with industry standards.
• Follow and comply with all safety and work rules and regulations.
• Perform various duties and provide backup for other positions in the department as requested by management.

Essential Job Requirements

• Working Conditions: Frequently working near moving mechanical parts. Frequently working in high, precarious places and exposed to fumes or airborne particles, toxic or caustic chemicals, risk of electric shock and vibration. Occasionally exposed to outside weather conditions. Noise level in certain work environments can be loud at times. Must know how to use and wear required provided personal protective equipment (PPE) depending on environment and working conditions.
• Physical Requirements: Frequently required to stand, walk, use hands to finger, handle or touch objects, tools, or controls, reach above shoulders, climb, or balance, and stoop, kneel or crouch, climb ladders, occasionally work on hands and knees, and occasionally required to sit. Must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Must be able to operate a variety of hand and power tools.
• Driving Requirements: Must maintain a valid state driver’s license, have access to reliable transportation and carry the state minimum required auto insurance. Work-related travel possible.
• Customer Service and Communication: Must maintain an approachable demeaner at all times. Focus on clear, concise communication to clients, vendors, and peers. Professional, positive, and timely communication, both verbally and in writing is crucial to this role.
• Focus and Direction: Accepting of interruptions and able to re-focus and stay on task. Must be able to take direction as well as instill a proactive, self-directed approach to ensure daily requirements are fulfilled and projects are completed in an efficient and timely manner. Must be able to handle multiple tasks at the same time and know how to prioritize in order of importance and meet overlapping deadlines without substituting quality or accuracy.
• Analytical Aptitude: The ability to read, analyze and interpret complex documents such as blueprints, schematics, customer specifications, routings, work orders, engineering drawings, safety regulations, and operating and maintenance instructions.
• Technology: Proficient with basic software and smartphone technology including email, internet, and calendaring applications and able to functionally use emerging technologies to support business needs.
• Hours and Work Environment: Individual must meet or exceed job requirements and company expectations. Must be able to work a minimum of 40 hours per week with the ability to work overtime as necessary. Must maintain a flexible work schedule with possible varying shifts including nights and weekends.

Required Skills and Qualifications

• Must be mechanically inclined and skilled in using basic tools.
• Must have own basic tools (tool list will be provided).
• Must be able to read and understand blueprints.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
• Ability to assist with training and developing staff members with patience and understanding, providing clear and concise direction to assure successful learning and growth.
• Ability to assess situations to determine the importance, urgency and risks and make clear, timely decisions that are in the best interest of the department and the organization. Possess the ability to see an issue or situation from different points of view.
• Ability to listen attentively, ask questions ensuring clear expectations, follow directions and provide prompt continuous follow-up.
• Deliver pleasant, timely and responsive interactions with customers (internal and external).
• Ability to build relationships, good rapport and instill confidence. Strong interpersonal skills and the ability to communicate effectively with many personality types and adapt to varying environments, tasks, people and change in general.
• Punctual, highly organized, self-motivated, self-directed, confident self-starter willing to accept responsibility for results. Must be committed to excellence, accuracy in work and attention to details. Sets high goals and standards for self and others.

Education and Experience

• High School degree or equivalent required.
• Degree or certification from a technical college or trade school, 3-5 years related experience or a combination of education and experience.

Role Overview

While under the direction of the Electrical Team Lead, the Electrical Assembler is responsible for installing and wiring electrical components during the construction of industrial ovens.

Essential Duties and Responsibilities

• Work from drawings, blueprints and verbal instructions.
• Terminate cables, troubleshoot electrical circuits, layout panels, drill and tap holes, route cables and electrical piping.
• Perform motor, transformer wiring and some basic mechanical functions.
• Following proven build practices and leading others to promote quality standards.
• Collaborate and share ideas with other departments to meet customer needs and ensure on time delivery.
• Promptly respond to inquiries to support individual, team and company success.
• Continue development of technical skills to keep current with new industry standards.
• Follow and comply all safety and work rules and regulations.
• Perform various duties and provide back-up for other positions in the department as requested by management.

Essential Job Requirements

• Working Conditions: Frequently working near moving mechanical parts. Frequently working in high, precarious places and exposed to fumes or airborne particles, toxic or caustic chemicals, risk of electric shock and vibration. Occasionally exposed to outside weather conditions. Noise level in certain work environments can be loud at times. Must know how to use and wear required provided personal protective equipment (PPE) depending on environment and working conditions.
• Physical Requirements: Frequently required to stand, walk, use hands to finger, handle or touch objects, tools or controls, reach above shoulders, climb or balance, and stoop, kneel or crouch, climb ladders, occasionally work on hands and knees and occasionally required to sit. Must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Must be able to operate a variety of hand and power tools.
• Driving Requirements: Must maintain a valid state driver’s license, have access to reliable transportation and carry the state minimum required auto insurance. Work-related travel possible.
• Customer Service and Communication: Must maintain an approachable demeaner at all times. Focus on clear, concise communication to clients, vendors, and peers. Professional, positive, and timely communication, both verbally and in writing is crucial to this role.
• Focus and Direction: Accepting of interruptions and able to re-focus and stay on task. Must be able to take direction as well as instill a proactive, self-directed approach to ensure daily requirements are fulfilled and projects are completed in an efficient and timely manner. Must be able to handle multiple tasks at the same time, know how to prioritize in order of importance and meet overlapping deadlines without substituting quality or accuracy.
• Analytical Aptitude: The ability to read, analyze and interpret complex documents such as blueprints, schematics, electrical code manuals, customer specifications, routings, work orders, engineering drawings, safety regulations, and operating and maintenance instructions.
• Technology: Proficient with basic software and smartphone technology including email, internet, and calendaring applications and able to functionally use emerging technologies to support business needs.
• Hours and Work Environment: Individual must meet or exceed job requirements and company expectations. Must be able to work a minimum of 40 hours per week with the ability to work overtime as necessary. Must maintain a flexible work schedule with possible varying shifts including nights and weekends. 

Required Skills and Qualifications

• Must be mechanically inclined and skilled in using basic tools.
• Must have own basic tools (tool list will be provided).
• Must be able to read and understand blueprints.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
• Ability to assess situations to determine the importance, urgency and risks and make clear, timely decisions that are in the best interest of the department and the organization. Possess the ability to see an issue or situation from different points of view.
• Ability to listen attentively, ask questions ensuring clear expectations, follow directions and provide prompt continuous follow-up.
• Deliver pleasant, timely and responsive interactions with customers (internal and external).
• Ability to build relationships, good rapport and instill confidence. Strong interpersonal skills and the ability to communicate effectively with many personality types and adapt to varying environments, tasks, people and change in general.
• Punctual, highly organized, self-motivated, self-directed, confident self-starter willing to accept responsibility for results. Must be committed to excellence, accuracy in work and attention to details. Sets high goals and standards for self and others.

Education and Experience

• High School degree or equivalent required.
• Degree or certification from a technical college or trade school, 3-5 years related experience or a combination of electrical education and experience.

Role Overview

Reporting to the Field Service & Quality Assurance Manager, the Senior Field Service Technician is responsible for inspecting and servicing the company’s and other manufacturer’s equipment assuring quality product performance.  Address and resolve questions and issues regarding products of various types with guidance, as necessary.  Capable of servicing and understanding all related industry equipment with high levels of complexity.

Essential Duties and Responsibilities

• Responsible to provide the highest level of support and handling the most difficult or advanced problems.
• Maintain technical service expertise to assist in the research and development of solutions to new or unknown problems.
• Demonstrate high level electrical wiring and controls knowledge and possess a broad mechanical understanding and background.
• Electrical: 3 phase wiring, control wiring, understanding of: limit switches, pressure and flow sensors and transducers, proximity switches, level sensors, trouble-shooting of single and 3 phase wiring, set-up of temperature controller, set-up of variable frequency drives, use basic volt/amp/ohm meters.
• Mechanical: able to read and understand blueprints and schematics, basic of alignment of conveyor shafts, basic of bearing installation, alignment and lubrication, tensioning and aligning v-belt and chain drives, know how to use: basic power and hand tools.
• Responsible for installing, inspecting and starting-up company manufactured equipment at customer sites according to specifications and drawings.
• Responsible for servicing all company products at customer sites; testing, troubleshooting, and adjusting as needed.
• Use various gauges, meters, and electrical testing equipment to check specifications.
• Communicate with appropriate company employees regarding product issues to facilitate problem resolution.
• Complete detailed service reports and all required records and documentation for customers and for the company.
• Remain technically competent and keep current in new developments within the industry.
• Assist in cross training existing employees and new hires.
• Make recommendations regarding safe working methods.
• Follow all clean-up and housekeeping procedures.
• Comply with all safety and sanitation regulations.
• Provide back-up for other positions in the department as assigned.
• Promptly respond to inquiries to support individual, team and company success.
• Continuous participation and engagement in process improvement strategies.
• Perform various duties as requested by management.

Essential Job Requirements

• Working Conditions: Regularly working near moving mechanical parts. Occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, risk of electric shock and vibration. Noise level in certain work environments can be loud at times.  Must know how to use and wear required provided personal protective equipment (PPE) depending on environment and working conditions.
• Physical Requirements: Frequently required to stand, walk, use hands to finger, handle or touch objects, tools, or controls, reach above shoulders, climb, or balance, and stoop, kneel or crouch and occasionally required to sit. Must frequently lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Ability to operate a variety of small hand and power tools, the ability to operate electronic testing equipment.
• Driving Requirements: Must maintain a valid state driver’s license, have access to reliable transportation and carry the state minimum required auto insurance. Must be able to drive company vehicles and transport materials as required.
• Customer Service and Communication: Must maintain an approachable demeaner at all times. Focus on clear, concise communication to clients, vendors, and peers. Professional, positive, and timely communication, both verbally and in writing is crucial to this role.
• Focus and Direction: Accepting of interruptions and able to re-focus and stay on task. Must be able to take direction as well as instill a proactive, self-directed approach to ensure daily requirements are fulfilled and projects are completed in an efficient and timely manner.  Must be able to handle multiple tasks at the same time, know how to prioritize in order of importance and meet overlapping deadlines without substituting quality or accuracy.
• Analytical Aptitude: The ability to read, analyze and interpret complex documents such as blueprints, schematics, customer specifications, warranties, company standards, operating maintenance instructions, routings, work orders, engineering specifications and safety regulations. 
• Technology: Proficient with basic software and smartphone technology including email, internet, and calendaring applications and able to functionally use emerging technologies to support business needs. Understanding of controllers and drives including programming these devices and working with PLC and HMI’s. 
• Hours and Work Environment: Individual must meet or exceed job requirements and company expectations. Must be able to work a minimum of 40 hours per week with the ability to work overtime as necessary.  Must maintain a flexible work schedule with possible varying shifts including nights and weekends.  Required to travel the majority of time which may include international travel.

Required Skills and Qualifications

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must have the ability to read, analyze and interpret documents such as project and customer specifications, professional codes and standards and engineering drawings.
• Solid understanding of industrial controls and electrical schematics.
• Ability to assess situations to determine the importance, urgency and risks and make clear, timely decisions that are in the best interest of the department and the organization. Possess the ability to see an issue or situation from different points of view.
• Ability to listen attentively, ask questions ensuring clear expectations, follow directions and provide prompt continuous follow-up.
• Deliver pleasant, timely and responsive interactions with customers (internal and external).
• Ability to build relationships, good rapport and instill confidence. Strong interpersonal skills and the ability to communicate effectively with many personality types and adapt to varying environments, tasks, people and change in general.
• Punctual, highly organized, self-motivated, self-directed, confident self-starter willing to accept responsibility for results. Must be committed to excellence, accuracy in work and attention to details. Sets high goals and standards for self and others.

Education and Experience

10+ years field experience, minimum 2-year technical degree at an accredited institution, or a combination of both education and experience.